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Your Butterfield Debit Mastercard®

Safer. Faster. Better. An now it's Platinum

Download Now!

To download the Debit Mastercard® application form:

Butterfield Debit Mastercard – Upgrade to Platinum

To provide our customers with greater benefits and increased protection for your purchases, we have upgraded you’re existing Butterfield Debit Mastercard to a Platinum Debit Mastercard. With the Platinum Debit Mastercard, you will also receive new benefits including Mastercard Global Service, ATM Protection and Purchase Protection.

Important information for existing Butterfield Debit Mastercard cardholders:

  • No action is required on your part.
  • You will immediately receive all Platinum status benefits on you existing card.
  • There will be no increased fees or premiums in association with your new Platinum debit Mastercard.
  • You will receive a new card plastic upon expiration of your existing card, upon renewal or replacement of your new card



Convenience and security in your hands

The Butterfield Platinum Debit Mastercard provides enhanced security features of Chip and PIN technology as well as the convenience of contactless Tap & Go™ technology. Making a purchase with your Debit card is even more secure when making a payment using a Chip-enabled terminal and choosing to pay using your PIN. And for purchases of US$50 and below, making purchases are faster and easier by simply tapping your card over the contactless reader to make a purchase.


Enjoy instant access to your account anywhere in the world!

With Butterfield and Mastercard® on the same card, you've got all of your Butterfield accounts at your fingertips wherever you go. It's the perfect way to shop and withdraw cash.



Shopping made easy

To make a purchase with your new debit card, simply insert your card at the Point of Sale Terminal and follow the prompts. When prompted enter your PIN number for the transaction to be processed. You will then receive a receipt from the merchant. No signature is required.  



Withdrawing cash and managing your accounts

You can get up to KYD 1,000 per day (or equivalent if abroad) from any ATM displaying either a sticker of the card or a Mastercard® logo or Cirrus® logo. At Butterfield ATMs you'll be able to transfer funds between your accounts, check your account balances, print out a mini-statement, request a cheque book, make deposits and pay utility bills.


In addition to being convenient, fast and safe, Butterfield Debit Mastercard® has a host of extra benefits, including:


  • No annual fee.


  • Less than half the cost of issuing a cheque.


  • Completes transactions in KYD at participating merchants and local ATMs.


  • Helps with record keeping, as all transactions appear on your bank statements.


  • Eliminates the need to carry around large amounts of cash.


  • Use overseas.



Mastercard Global Cardholder Services

If your card lost or stolen and to cancel the account. Call Mastercard Global Service immediately If you need to make purchases or arrange for a cash advance, with your issuer’s approval, you can receive a temporary card the next day in the United States and within two business days almost everywhere else. Learn more.


ATM Robbery & Assault Protection

In the event that you are robbed or assaulted during or immediately after using your Butterfield Platinum Debit Card at the ATM, this benefit reimburses stolen cash and provides coverage in the event of accidental death. Learn more.


Purchase Protection

When you make a purchase with your Platinum Debit Mastercard card and it is stolen or accidentally damaged within ninety (90) days from the date of purchase, you may be eligible for coverage under this benefit. Learn more.



Emergency Travel Assistance



If your Card is lost or stolen, call one of our Emergency Numbers for assistance. We will cancel your    card, arrange for an Emergency Card Replacement and, if necessary, Emergency Cash.  






Emergency Numbers



Card Services Department - 24  hours



(345) 815 7527



Debit MasterCard® Assistance 



Within the Cayman Islands, USA or Canada (Call Toll-Free)









Debit MasterCard® Assistance



All other countries (Call Collect)















For more information please contact:
Tel: (345) 815 7527
Fax: (345) 815 7958




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Your new Chip and PIN Debit Mastercard has been sent via mail. It is important that you activate your new Debit Mastercard® as soon as possible.



Due to travel and trade sanctions and economic embargoes imposed by the United States and the European Union on certain countries Butterfield is unable to be involved in the processing of transactions originating in those countries. Butterfield must comply with international banking regulations that preclude us from facilitating payments to or accepting business from persons or businesses in some countries. As a result, you cannot use your Butterfield card(s) for purchases or cash advances in those locations. We regret any inconvenience this may cause. The countries from which Butterfield is unable to process transactions are Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Congo, Eritrea, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Moldova, Myanmar(Burma), North Korea, Serbia, Somalia, Sudan(South and North), Syria, Tunisia, Ukraine, Venezuela, Yemen and Zimbabwe.


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