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Please click the plus sign or the actual question in order to view the answer.
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 What do you require to open a personal account? | In order to open a personal account, you will need to provide the following for our review and
acceptance prior to the opening of a personal account:
- An original financial reference addressed to the Bank indicating a satisfactory relationship of over 3
years, and quoting approximate average balances maintained over the past 6 months.
- For local residents, a letter from your current employer addressed to Butterfield Bank (Cayman)
Limited confirming your salary and employment. For overseas residents, an original character
reference addressed to the Bank from a Law or an Accounting firm indicating a satisfactory
relationship over 3 years.
- Details regarding the purpose of the account.
- Details regarding the nature and dollar volume of anticipated transactions through the account
including the source of funding/wealth of initial and subsequent deposits.
- A notarised legible copy of the passport photo page with clear details of full name, date of birth,
nationality, signature, photo and expiration date AND driver’s licence (with photo showing).
- Completed and signed Bank mandates.
- Confirmation of physical address; example, copy of current utility bill with clear details of
permanent address.
Certification of identification is not required of persons who have been personally interviewed at the
bank and from whom a photocopy of passport or driver’s licence has been taken by Bank personnel.
There will be situations which are not covered by the above and our Manager – Retail Banking will be pleased to discuss our requirements in exceptional cases. Learn more and download personal account mandates on the account requirements sheet. |
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| | How can I withdraw funds from my account? | Funds may be withdrawn using your Butterfield Debit Card at our ATMs or at the ATMs of all other
retail banks on the island. Withdrawals from Butterfield ATM's attract no additional fees, however
there is a $1 charge per transactions levied by the other retail bank's for using their ATMs. You may
also visit our banking centres and conduct withdrawals over the counter. Our opening hours are
9:00a.m. and 4:00p.m. Monday through Thursday, 9:00a.m and 4:30p.m.on Fridays and 9a.m. and 12
noon on Saturday at our Governors Square location.
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| | How do I change my personal information with you? | To change address, download the change of address form, complete it in full and send to the address
on the form. You can also call update your details using Butterfield Online Secure Messaging or visit
your local branch with the correct ID, such as passport or driving licence and utility bills and recent
bank statements that include your address. For joint accounts, both parties must confirm the change
of address for their details to be updated. |
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| | How can I obtain a Debit Card? | Funds from your savings and or checking account can be accessed using this convenient product. To
apply, fill out our Visa® Debit card application in one of our branches and hand it in to a Customer
Service Representative for processing. Once processed, the card will either be mailed to you, or you
have the option to collect it in the branch. Please click on the link for further information. |
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| | How can I obtain a Credit Card? | Butterfield Bank’s Visa® Classic, Gold and MasterCard® Business cards are available to qualifying
customers through completion of the appropriate application in one of our branches and handing it in
to a Customer Service Representative for processing. Once processed, the card will either be mailed
to you, or you have the option to collect it in the branch. Please click on the link for further
information.
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| | What are the fees associated with the products & services offered? | Please review our detailed Schedule of fees brochure - learn more. |
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| When is my credit card statement's closing date? | Statements close on the 10th of each month and the payment's due date is 24 day after the 10th.
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| | How can I calculate the minimum amount due? | Minimum due is 10% of your current statement balance plus any amount that you may have exceeded
your credit limit by. |
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| | If I overpay my account balance, will the overpaid amount be added to my credit limit? | Yes, the overpaid amount will be added to your credit limit. However you cannot perform any single
transaction for a higher amount than the credit limit. |
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| | When renting a vehicle, what insurances can I decline and what insurances are covered through the card? | When hiring a vehicle on a short term contract (31 days or less) in the USA or Canada with your
Visa® Gold or Business MasterCard®, the card will cover the CDW/LDW. |
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| What is Butterfield Online Banking? | Butterfield Online is Butterfield Bank's Internet-based banking service for our personal and business
customers. Access to Butterfield Online is available 24 hours a day, 7 days a week from any
computer with internet access or inside our branch locations during normal office hours.
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| | What services are available with Butterfield Online? |
Butterfield Online is the most convenient way to do your banking! You can safely: view bank and credit card account balances and transactions, order bank drafts and cheque books, request a wire transfer, purchase and manage fixed deposit accounts, make payments to over 50 local merchants including utility companies and schools, make payments to your Butterfield credit card accounts as well as to your American Express® cards (USA based cards only), make payments to other Butterfield customers, either as individual payments (Third party payment) or payments to several accounts (Group Payment e.g. for payroll) and export transaction details to a spreadsheet file. Find out more
from our Online Tutorial |
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| | How do I sign up for Butterfield Online? |
Pick up an application form at any Butterfield branch or download an application form. Application forms can be dropped off at any of our branch locations. |
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| | What is the cost of Butterfield Online? |
There is no fee for using the Butterfield Online service. When using Butterfield Online many
transaction fees cost less than their manual paper versions. Therefore, Butterfield Online can save
you money and time.
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| | How do I logon? | To log on you will need to have a User ID, Password and Secret Code. When you log on for the first
time you will enter the User ID and Password provided by us. You will then be asked to enter your
Secret Code and to change your Password. You will then have a user ID that we provided and a
Password and Secret Code of your choosing. On your second and subsequent log in attempts you will
enter the User ID, your chosen Password and three characters of the Secret Code (as requested by
the system). |
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| | What accounts can I access online? | Butterfield Online allows you to view your balances and transactions for your bank accounts,
Butterfield credit cards, as well your Butterfield mutual fund balance. |
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| | How do I add accounts to my Butterfield Online access? | Secure messaging is now available with Butterfield Online! You can add or remove accounts from your
Online profile, change your mailing address for statements or Stop payments. Just log in and submit
your completed secure message. Go to the Tutorial page on our Secure Messaging to find out more. |
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| | Is dual authorisation available for Butterfield Online transactions? | Yes. If you operate a business that requires that two individuals authorise a transaction then
Butterfield online provides for this. Please refer to the Online Tutorial or contact Butterfield Online
support (Tel: (345) 815-7575 or email online@butterfieldbank.ky) on how to do this. |
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| | Can businesses set up their own Butterfield Online user network? | Yes. Businesses can set up their own additional users (typically for employees) within Butterfield
Online and can specify what they can do within the service as well as what accounts they can access. |
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| | What kind of security is used for Butterfield Online? | Butterfield Online uses SSL, Secure Sockets Layer, to secure and authenticate the user through a
secure browser. This provides 128-bit encryption and is widely accepted as standard for processing
financial transactions. Based on the Logon IDs, Passwords, and Secret Code, only those individuals
who are authorised to access the service can logon. Butterfield Bank has several firewalls and security
checkpoints to ensure security of the data being sent over the Internet into Butterfield Bank. |
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| | How do I change my Password and/or Secret Code? | After you have logged in and are in Butterfield Online's Home Page, click on Administration and then
on the Change Password or Change Secret link. You will then have a screen that prompts you to
enter the old Password or Secret Code and then to enter the new Password or Secret Code twice. The
new Password must be between 6 to 8 characters, no exceptions, and can be letters or numbers or a
combination of both. The new Secret Code must be between 6 to 10 characters, no exceptions, and
can be letters or numbers or a combination of both. Once you have entered the new Password or
Secret Code twice, click on the Change button at the bottom of the screen. |
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| | Does my Password or Secret Code expire? | No, your Password or Secret Code will not expire. However, you can change them as often as you
would like. Indeed it is recommended that you change them periodically, but especially if you feel
that one or both has been compromised. |
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| | What if I forget my Password or Secret Code? | For your protection we require a signed instruction form to reset passwords or secret codes. You can
either write to us with the request, or complete this Customer Request Form. Please note that we will
not typically reset a Password or Secret Code over the telephone. Passwords that are reset will need
to be collected at the Butterfield Branch of your choice. Secret Codes that are reset will not need to
be collected; instead, the next time you log on the system will prompt you to enter the Secret Code in
full. |
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| | What browsers and platforms are supported with Butterfield Online? | We recommend Microsoft Internet Explorer, version 6.0 and higher. In addition Butterfield Online is
designed to work best with PCs. |
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| | Whom do I call if the service is not available or if I have a question? | We have a support desk that can assist in resolving system related problems. You can call Butterfield
Online support at (345) 815-7575 on business days from 8:30am until 5:00pm. |
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| | Whom do I call if a transaction did not process or is missing? | We have a support desk that can assist in resolving system related problems. You can call Butterfield
Online support at (345) 815-7575 on business days from 8:30am until 5:00pm. |
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| What do I need to provide to make a Wire Transfer? |
Please click here to find out more about wire transfers and what information we will need from you for us to issue a transfer on your behalf.
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