We are pleased to advise that we have launched a new Butterfield Online platform for our Cayman Corporate Banking clients. All active profiles (i.e., those that have been accessed within the last 18 months) have been migrated to the
new version of Butterfield Online.
Clients can access the new Butterfield Online via URL: www.butterfieldonline.com
An auto-redirect will guide clients to the new platform for those that navigate to the old URL or have it saved as a bookmark.
The new site has single login functionality, meaning clients who currently have credentials as a Corporate Administrator who are also a Corporate end-user will now use their User ID to access both the Administrator and User functions. Please note that this merger will only occur if both the Corporate Administrator and Corporate end-user naming conventions are identical for both roles. In these instances, clients will log on utilising their Corporate end-user User ID, as the merge of these profiles will result in only that specific User ID being migrated.
Upon initial log in a One-Time Passcode alert message will be sent to your e-mail address. The code to be entered can be found within the body of the e-mail in bold text. To avoid any delays in receiving the code, we ask that you ensure that the e-mail address sending the verification code is accepted and not blocked.
The One-Time Passcode is replacing the existing Call-To-Verify (C2V) functionality. You will now receive this verification Passcode to the e-mail address that we have on file for you. The code received is actively available for use once within a 15-minute time period from receipt, and you are required to enter it in order to confirm your online banking log in and/or transaction. If no e-mail address is recorded for you on our system you will not receive a verification code.
Please follow the instructions below in order to update your current e-mail address details on our system.
All functions available to the Corporate Administrator and Corporate User roles will be available by selection from the dropdown menu once you have successfully logged in.
*Corporate Administrators will retain the ability to update Corporate User contact information; however, they will need to contact the Butterfield Call Center for the updating of their own contact information.
The Call Centre will be able to assist you between the hours of 8:00 a.m. - 5:00 p.m. (GMT-5), Monday through Friday, should you have any questions or concerns that require attention. Please contact us via the channels stated below.
USEFUL GUIDES AND INFORMATION
Please remember that Butterfield will never e-mail you a link that asks for your online banking credentials or passwords. Suspicious e-mails should be forwarded to email@example.com.
Client communication regarding the migration of active Cayman Corporate Banking clients to the new Butterfield Online.
We are committed to protecting the privacy of our customers using our websites.