At Butterfield we understand that website users are concerned about their privacy and the information we
gather about them. Butterfield is committed to protecting the privacy of clients and customers using its
website and ensuring that all transactions are as secure as possible.
We gather information about visitors to our website for internal tracking purposes, to evaluate our
website s technical capabilities, to make our website useful to you and to respond to specific requests for
information or services. Unless otherwise specified, we do not use the information we collect for other
purposes and we do not sell the information we collect to any third party.
We may use cookie technology to learn certain information about every visitor to our website. Unless and
until you register and log-in, this information does not relate to you as an individual. It is merely collected
and analysed in the aggregate. The information we collect includes data about our users domains and
web-browsers, the date and time of visits to our website, and the pages on our website that are visited
and downloaded.
We only identify visitors if they voluntarily provide personal information to us. We keep any personal
information voluntarily provided to us, and may use it to contact you for marketing purposes. Please
note, however, that if you choose to send us an e-mail message, we will obtain your specific e-mail
address and use that to respond to your message. Moreover, we may keep both the message you send,
and our response.
Butterfield's Internet e-mail service is restricted to communications of a general nature. Financial instructions will not be acted upon if received via e-mail.
The information transmitted is intended only for the person or entity to which it is addressed and may
contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of,
or taking of any action in reliance upon, this information by persons or entities other than the intended
recipient is prohibited. Incoming and outgoing messages are scanned for viruses.
Finally, please note that if you use a link to move from our website to another website, your browsing on
that new website is subject only to the policies, including the privacy policy, of that site.
If any personal or account information maintained on Butterfield Direct Online Banking is not correct,
please contact us immediately. We will be happy to review and update our records as appropriate.
Digital Certificates
To help ensure the security of your account information while using Butterfield Online, we use a system involving VeriSign.
Encryption
Butterfield uses 128-bit Secure Sockets Layer (SSL) encryption. When you visit pages requesting or presenting sensitive personal or financial information, the data is encrypted to prevent third parties from accessing it in transit (look for the padlock icon on your browser)
Protecting yourself
It is important for our customers to properly protect their personal financial and security information We recommend taking the following steps to guard against online and identity fraud:
- Download the latest security updates or patches for your web browser and operating system.
- Install anti-virus software and keep it regularly updated.
- Install a personal firewall to prevent unauthorised access to your computer.
- Install anti-spyware software to prevent unauthorised monitoring of your online activity.
- Learn to recognise the danger signs of online fraud, such as phishing – e-mail scams usually asking
you to "update" or "verify" your customer account information. Remember - Butterfield will never
ask you to disclose your password or other sensitive information by e-mail.
- Protect your password and personal information at all times.
- Learn more: For more information and tips about safety online, we recommend visiting Bank Safe Online.