Easy to Activate
• Register before you shop. Activate Now!
• Activate while you shop
• Once your card is activated, your card number will be recognised whenever it is used at participating online stores.
Note: If the mothers maiden name is more than 8
characters long, please use only the first eight character
(s) (e.g. - McLaughl)
If you need assistance please contact Butterfield Card Services at (345) 949 7055 during business hours or
(345) 815 7527 for after hours.
No Extra Cost
• Verified by Visa is provided to you as part of Butterfield overall security programme
• No charge for added safety
Take your Butterfield Visa credit cards, add a password to confirm purchases, and you’ve got Verified
by Visa. It’s the service – exclusively for Visa cardholders – that offers you added safety by helping
ensure that only you can use your Visa Card online. With Verified by Visa’s password, you can help
prevent unauthorised purchases before they even happen.
Once your card is activated, your card number will be recognized whenever you shop at a participating
Verified by Visa merchant. You will enter your password in the Verified by Visa window, your identity will
be confirmed and the transaction will be completed. In stores that are not yet participating in Verified by
Visa enabled, your Visa card will continue to work as usual.
Frequently Asked Questions
We're glad you want to learn more about the ways Visa is protecting you. Read on for additional details
about how Verified by Visa gives you peace of mind when you shop online and what you need to do to
make sure your cards are covered.
Why should I sign up for Verified by Visa?
Visa offers comprehensive fraud protection, but Verified by Visa goes even a step further, adding an
extra layer of security at the point where you enter credit card information online. The service helps
prevent unauthorized online use before it happens by confirming your identity with an additional
What do I need to do to use Verified by Visa?
All you need to do is activate your Butterfield credit card(s). Then, whenever you submit an order at a
participating online store, a Verified by Visa window will appear automatically. Enter your password,
submit, and that's it.
Can I use Verified by Visa with any Visa card I have now?
Butterfield is currently offering this service to all of our credit cardholders; we will be extending this
service to all of our debit cards in the near future.
Can I use Verified by Visa if I share a Visa card number with other family members?
Yes, you can. Each cardholder needs to activate the Verified by Visa account number.
Can I use Verified by Visa from any computer?
Verified by Visa works with just about any computer that's connected to the Internet. There is no special
software to install. Once you activate your card, you'll continue to shop as usual, and your Visa card
number will be automatically recognized at checkout. Just enter your Verified by Visa password and
complete the regular checkout process.
Activating your card
How do I know activation is secure and safe?
We understand that many people are reluctant to enter their credit card numbers in unfamiliar places
online, but you can rest assured that your personal and payment card information is transmitted by Visa
using a high level of encryption (SSL) and is stored on a secure server behind a firewall to protect
against unauthorized access.
Shopping with Verified by Visa
How do I shop with Verified by Visa?
When you pay with your Butterfield credit card, the Verified by Visa service launches automatically at
participating online stores. After you enter your Visa card number and submit your order, a Verified by
Visa window will appear and your card issuer will display an authentication page. Enter your information
and password and click submit. Once your identity is verified, your checkout continues.
Where can I shop using Verified by Visa?
Wherever you see the Verified by Visa symbol, you know you can shop with an added layer of security.
For a list of participating online stores, visit the Places to Shop section. Whenever you use your
activated card to pay at participating online stores, your Visa card number will automatically be
recognized and the Verified by Visa password window will appear. Your password will be required to
complete the purchase.
What is a Personal Message?
Your Personal Message, selected during activation, appears automatically in the Verified by Visa
password screen during checkout. It's an extra piece of validation to assure you that this is, indeed, an
authentic Verified by Visa window and that it's safe to enter your password here. You should always
check to see that your Personal Message appears correctly.
What if I forget my password?
Just click the "Forgot your password" link in the Verified by Visa password window and follow the
instructions provided by Butterfield. Always be sure to keep your password safe and never write it
What should I do if someone has obtained my Verified by Visa password or has used it to make a fraudulent purchase?
If you ever suspect that a fraudulent purchase has been made using your Visa account, contact