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Frequently Asked Questions

 

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Everyday Banking

 

 Everyday Banking

 
What do you require to open a personal account?
How can I withdraw funds from my account?
How do I change my personal information with you?
How can I obtain a Debit Card?
How can I obtain a Credit Card?
What are the fees associated with the products & services offered?
 

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Credit Cards

 

 Credit Cards

 
When is my credit card statement's closing date?
How can I calculate the minimum amount due?
If I overpay my account balance, will the overpaid amount be added to my credit limit?
When renting a vehicle, what insurances can I decline and what insurances are covered through the card?
 

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Online Banking

 

 Online Banking

 
What is Butterfield Online Banking?
What services are available with Butterfield Online?
How do I sign up for Butterfield Online?
What is the cost of Butterfield Online?
How do I logon?
What accounts can I access online?
How do I add accounts to my Butterfield Online access?
Is dual authorisation available for Butterfield Online transactions?
Can businesses set up their own Butterfield Online user network?
What kind of security is used for Butterfield Online?
How do I change my Password and/or Secret Code?
Does my Password or Secret Code expire?
What if I forget my Password or Secret Code?
What browsers and platforms are supported with Butterfield Online?
Whom do I call if the service is not available or if I have a question?
Whom do I call if a transaction did not process or is missing?
 

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Treasury Services

 

 Treasury Services

 
What do I need to provide to make a Wire Transfer?
 

 JurisdictionDD

 

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Internet Banking

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