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E-Statements

 

As statements and images of cleared cheques are now available online, we will stop mailing cleared cheques to customers and will no longer mail paper statements to customers who are active Butterfield Online users.

 

Butterfield Online users will notice a new "Statements" link on the left menu. Select an account and you will be able to view the statements of the account selected. You can download any of these PDF statements to view, print and/or save to your computer. You are able to see E-statements going back 15 months from the present.

 

Cheque Images

Customers are now able to access images of cleared cheques on Butterfield Online. You can access cheque images either by clicking on the hyperlinked reference number in your account activity list, or by using the "Cheque Status Inquiry" link on the left menu. Cheque images are presented in PDF format and show an image of the front and back of the cheque. The images are also searchable by date or cheque number, and you can search for a single cheque or a range of cheques. Cheque images are generally available 3 business days after the cheque has cleared.

 

A Note to Corporate Customers

All corporate customers will be able to see E-Statements and cheque images by default.  However, your corporate banking administrator can choose to restrict viewing privileges for cheque images and/or E-Statements if this is your preference.

 

More Information and Troubleshooting

Online banking tutorials are available here to walk you through the process of viewing and downloading a statement and searching for cheque images. A relationship manager or customer service representative can also answer your questions and walk you through the process.

 

Signing Up for Butterfield Online

Butterfield Online is a convenient and secure way to bank with Butterfield. If you do not have access to Butterfield Online and would like to sign up, please click here for an application form, or contact a customer service representative or your relationship manager today. He or she can help you set up your online access and take advantage of these new features.

 

 

Frequently Asked Questions and Answers:

 

  
Where can I find my E-Statement?
E-Statements can be found by clicking on the “Statements” link on the left side of your Butterfield Online homepage.
 
Which types of accounts can I see E-Statements for?
E-Statements are available for your Butterfield Chequing, Savings and Loan accounts.
 
How many statements will be available?
You will be able to see statements going back 15 months from the present.
 
What format are E-Statements and cheque images in?
E-Statements and cheque images are in PDF format. You will need to have a PDF viewer such as Adobe Acrobat installed on your computer in order to view the images.
 
Where can I find images of my used cheques?
There are two areas on Butterfield Online where you can access your cheque images.
Option One: "Account Activity". In your account activity listing, you will notice that all cheques that have cleared since 1 September 2012 will have a hyperlinked reference number. Click on the reference number to see an image of your cheque.
Option Two: "Cheque Status Enquiry". Click on the "Cheques" link on the left side of the page, then click on "Cheque Status Enquiry". Here you can search for a specific cheque number, a range of cheque numbers, or a range of cheque posting dates.
 
Can I search for a specific cheque?
Yes. Click on the "Cheques" link on the left side of the page, then click on "Cheque Status Enquiry". Here you can search for a specific cheque number, a range of cheque numbers, or a range of cheque posting dates.
 
Can I search for a range of cheques?
Yes. Click on the "Cheques" link on the left side of the page, then click on "Cheque Status Enquiry". Here you can search for a specific cheque number, a range of cheque numbers, or a range of cheque dates.
 

 

 

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