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Frequenty Asked Questions

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Business Banking

What do you require to open a business account?
What do you require to open a business account?
In order to open a business account, you will need to provide a list of documentation for review and acceptance by management prior to the opening of a corporate account. Please reference our business account opening requirements - click here.
There will be situations which are not covered by the above and our Manager-Retail Banking will be pleased to discuss our requirements in exceptional cases.
What are the fees associated with the Product & Service offered?
What are the fees associated with the Product & Service offered?
Please review our detailed Schedule of fees brochure - learn more.
How should our auditors submit an account audit confirmation request to Butterfield?
How should our auditors submit an account audit confirmation request to Butterfield?

(As of 31 December 2009)

Please note the following guidelines for submitting audit confirmations to Butterfield Bank (Cayman) Limited.


 

• Please fax audit confirmations to Butterfield Bank (Cayman) Limited.  Our fax number is (+1345) 949-7761.


 

• Alternatively requests can be faxed to attention of the Banking Support Unit to (+1345) 949-7004.


 

• Auditors must prepare the confirmation requests with :

 


1. Name of the entity to be confirmed

2. Full details of the underlying bank account numbers to be confirmed.  (This approach has been accepted by the Cayman Islands Society of Professional Accountants - CISPA).


E.g. ABC Limited
   
USD call   01210123456  

AUDIT CONFIRMATION PROCESS: (As of 31 December 2009)


Please note the following guidelines for submitting audit confirmations to Butterfield Bank (Cayman) Limited.


KYD savings 02201123456 

 

• The confirmation request must be signed by the customer in the same way detailed in the Bank Mandates.  (Money or information exchanges are treated equally).


Note!  If the account requires a single signature for transfers under a certain value, then Butterfield will similarly accept one authorised signature on the confirmation request.


 

• Butterfield will reject, by fax, requests with insufficient or wrong details.  A new request with the full and correct details will be required.


 

• Completed audit requests will be returned to the auditors by Butterfield by both fax and in the post.  


 

IMPORTANT!  Confirmation requests for Butterfield proprietary Funds (e.g. Butterfield Money Market Fund, Butterfield Global Blue Chip Fund) should be sent directly to the Fund Administrator, Butterfield Fulcrum Group (‘BFG’), by fax on (+902) 493-7630 or by email to bfghalifax@bfgl.com

 

Please provide the same level of information detailed above on these requests.  

 

Alternatively, the request can be sent through the Bank and the Bank will forward the request to BFG.  Note that BFG will confirm Butterfield proprietary fund balances and the Bank will confirm bank account balances. 

 

This means that, where a single request is received for both fund balances and bank account balances, the auditors will receive the completed confirmation in two parts.

 

Online Banking

What is Butterfield Online Banking?
What is Butterfield Online Banking?
Butterfield Online is Butterfield Bank's Internet-based banking service for our personal and business customers.  Access to Butterfield Online is available 24 hours a day, 7 days a week from any computer with internet access or inside our branch locations during normal office hours.
What services are available with Butterfield Online?
What services are available with Butterfield Online?

Butterfield Online is the most convenient way to do your banking! You can safely: view bank and credit card account balances and transactions, order bank drafts and cheque books, request a wire transfer, purchase and manage fixed deposit accounts, make payments to over 50 local merchants including utility companies and schools, make payments to your Butterfield credit card accounts as well as to your American Express® cards (USA based cards only), make payments to other Butterfield customers, either as individual payments (Third party payment) or payments to several accounts (Group Payment e.g. for payroll) and export transaction details to a spreadsheet file. Find out more from our Online Tutorial

How do I sign up for Butterfield Online?
How do I sign up for Butterfield Online?

Pick up an application form at any Butterfield branch or download an application form.  Application forms can be dropped off at any of our branch locations

What is the cost of Butterfield Online?
What is the cost of Butterfield Online?

There is no fee for using the Butterfield Online service.  When using Butterfield Online many transaction fees cost less than their manual paper versions.  Therefore, Butterfield Online can save you money and time.

 

How do I logon?
How do I logon?
To log on you will need to have a User ID, Password and Secret Code.  When you log on for the first time you will enter the User ID and Password provided by us.  You will then be asked to enter your Secret Code and to change your Password.   You will then have a user ID that we provided and a Password and Secret Code of your choosing. On your second and subsequent log in attempts you will enter the User ID, your chosen Password and three characters of the Secret Code (as requested by the system).
What accounts can I access online?
What accounts can I access online?
Butterfield Online allows you to view your balances and transactions for your bank accounts, Butterfield credit cards, as well your Butterfield mutual fund balance.
Is dual authorisation available for Butterfield Online transactions?
Is dual authorisation available for Butterfield Online transactions?
Yes.  If you operate a business that requires that two individuals authorise a transaction then Butterfield online provides for this.  Please refer to the Online Tutorial or contact Butterfield Online support (Tel: (345) 815-7575 or email online@butterfieldbank.ky) on how to do this.
Can businesses set up their own Butterfield Online user network?
Can businesses set up their own Butterfield Online user network?
Yes. Businesses can set up their own additional users (typically for employees) within Butterfield Online and can specify what they can do within the service as well as what accounts they can access.
What kind of security is used for Butterfield Online?
What kind of security is used for Butterfield Online?
Butterfield Online uses SSL, Secure Sockets Layer, to secure and authenticate the user through a secure browser.  This provides 128-bit encryption and is widely accepted as standard for processing financial transactions.   Based on the Logon IDs, Passwords, and Secret Code, only those individuals who are authorised to access the service can logon. Butterfield Bank has several firewalls and security checkpoints to ensure security of the data being sent over the Internet into Butterfield Bank.
How do I change my Password and/or Secret Code?
How do I change my Password and/or Secret Code?
After you have logged in and are in Butterfield Online's Home Page, click on Administration and then on the Change Password or Change Secret link.   You will then have a screen that prompts you to enter the old Password or Secret Code and then to enter the new Password or Secret Code twice. The new Password must be between 6 to 8 characters, no exceptions, and can be letters or numbers or a combination of both. The new Secret Code must be between 6 to 10 characters, no exceptions, and can be letters or numbers or a combination of both.  Once you have entered the new Password or Secret Code twice, click on the Change button at the bottom of the screen.
Does my Password or Secret Code expire?
Does my Password or Secret Code expire?
No, your Password or Secret Code will not expire.  However, you can change them as often as you would like.  Indeed it is recommended that you change them periodically, but especially if you feel that one or both has been compromised.
What if I forget my Password or Secret Code?
What if I forget my Password or Secret Code?
For your protection we require a signed instruction form to reset passwords or secret codes.   You can either write to us with the request, or complete this Customer Request Form.  Please note that we will not typically reset a Password or Secret Code over the telephone.  Passwords that are reset will need to be collected at the Butterfield Branch of your choice.  Secret Codes that are reset will not need to be collected; instead, the next time you log on the system will prompt you to enter the Secret Code in full. 
What browsers and platforms are supported with Butterfield Online?
What browsers and platforms are supported with Butterfield Online?
We recommend Microsoft Internet Explorer, version 6.0 and higher. In addition Butterfield Online is designed to work best with PCs.
Whom do I call if the service is not available or if I have a question?
Whom do I call if the service is not available or if I have a question?
We have a support desk that can assist in resolving system related problems. You can call Butterfield Online support at (345) 815-7575 on business days from 8:30am until 5:00pm.
Whom do I call if a transaction did not process or is missing?
Whom do I call if a transaction did not process or is missing?
We have a support desk that can assist in resolving system related problems. You can call Butterfield Online support at (345) 815-7575 on business days from 8:30am until 5:00pm.

Credit Cards

When is my credit card statement's closing date?
When is my credit card statement's closing date?
Statements close on the 10th of each month and the payment's due date is 24 days after the 10th.

 

How can I calculate the minimum amount due?
How can I calculate the minimum amount due?

The minimum due is 10% of your current statement balance plus any amount that you may have exceeded.

If I overpay my account balance, will the overpaid amount be added to my credit limit?
If I overpay my account balance, will the overpaid amount be added to my credit limit?
Yes, the overpaid amount will be added to your credit limit. However you cannot perform any single transaction for a higher amount than the credit limit
When renting a vehicle, what insurances can I decline and have coverage through the card?
When renting a vehicle, what insurances can I decline and have coverage through the card?
When hiring a vehicle on a short term contract (31 days or less) in the USA or Canada with your Visa® Gold or MasterCard® BusinessCard, the card will cover the CDW/LDW.
Does the MasterCard® BusinessCard have my company's name on it?
Does the MasterCard® BusinessCard have my company's name on it?
Both the cardholder's name and the company's name are embossed on the card.
If I purchase airline tickets for other employees with my MasterCard® BusinessCard, will they also be covered for the travel insurance as I am?
If I purchase airline tickets for other employees with my MasterCard® BusinessCard, will they also be covered for the travel insurance as I am?
No, the travel insurance cover only applies to the cardholder.

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