At Butterfield, we view your complaint as valuable feedback to help us improve our business to serve you better.  We, therefore, thank you for taking the time to complete this form and bringing this matter to our attention.

Our procedure for handling complaints

Your complaint will be acknowledged within 72 hours of receipt.  Thereafter the matter will be reviewed by a senior individual within the area to which the complaint refers.  If needed, we may contact you for further clarification of your information.

We will consider all the facts carefully to ensure that your complaint is handled fairly and will provide you with a written response in a timely manner.

If you are not satisfied with the written response to your complaint, you may refer the matter in writing to our Complaints Arbitration Unit for further consideration. Details of how to contact the Complaints Arbitration Unit will be provided with our response to your complaint.

To assist us with processing your complaint, kindly fill out the Complaint Form and either:

• Return the form to any of our Banking Centres.
• Fax it to (345) 949 7004.
• Scan and email it to info@ky.butterfieldgroup.com